HappyFox Help Desk Tour

Email

Don’t let customer emails slip through! Point your support email address into HappyFox’s support ticket system to have all incoming emails converted to actionable tickets.

Voice

Speak with your customers right from your Help Desk! All calls, transcripts, and recordings will take the form of a newly created ticket within HappyFox.

Social Media

Want to track, prioritize, and follow-up on social media requests from one place? HappyFox lets you keep an eye on social media mentions and messages from Facebook and Twitter.

Live Chat

Add a chat plugin to your support center or your website by integrating with HappyFox Chat or other supported live chat widgets. Record all customer conversations as Help Desk tickets.

Self Service

Help end users resolve issues on their own. Manage knowledge base articles and FAQs in various languages and intelligently deflect ticket creation. Build customizable new ticket forms to gather incoming service requests.

Internal Communication

Using Slack or Microsoft Teams to manage internal support? Enable users to create tickets and receive notifications in business communication platforms through powerful integrations.